Services

Scoped engagements. Fixed price. Expert sign-off.

We price on outcomes, not hours. You know the cost and the deliverable before we start.

Two practices, one standard

A field expert commands the work and signs off the result. Start with one engagement. Everything is scoped, fixed-price, and time-bound.

Practice 1 · Three services

Digital Transformation

Changing how you serve your customers — and building the technology that makes it possible.

Digital Service Transformation

We rebuild how your services reach the people who use them — and the technology underneath that makes it possible.

Most transformation programmes replace internal systems and leave the customer experience untouched. We start where your service meets your client. Then we design the technology that changes it, and we build it. Faster service. Lower cost to serve. An experience people don't need training to use.

Internal systems come second, and come specific: asset tracking across a hospital estate, not a digitisation programme.

Fixed scope. Fixed price. Delivered in phases you approve one at a time.

Operating Model & Sourcing

A new service model needs people organised to run it, and a clear answer on what you build versus what you buy.

We design the operating model, the IT organisation and team structures, and the knowledge plan that keeps the capability with your people. Where a managed service makes sense, we design how it meets your team. Less friction, no duplicated work. Where it doesn't make sense, we say so.

This is the service that ends your need for us.

Enterprise Architecture & Resilience

The architecture your organisation runs on, and the evidence that it will keep running.

Fixed scope. Fixed price.

Practice 2 · Three services

Artificial Intelligence

AI put into production, assessed against the national index, and governed to standard.

AI Adoption & Implementation

Most AI projects fail after the pilot. Not because the technology doesn't work — because nobody tested whether it would still work at scale, at cost, and at the accuracy the business actually needs.

Four failure patterns account for most of it: no measurable return, cost that breaks when you scale, technology that can’t do what the use case demands, and output quality nobody defined in advance.

So we don't start by building. We start by deciding what's worth building.

Fixed scope. Fixed price. Each stage approved before the next begins.

Proof Before Scale — our six-stage adoption process

  1. Use case definition

    What business outcome, whose budget, what it’s worth. A use case without a number is not a use case.

  2. Technology validation

    Can the technology actually do this, at the accuracy the business needs? We test before we commit. Some use cases die here — that is the process working.

  3. Pilot

    Bounded, instrumented, time-boxed. Success criteria agreed in writing before it starts.

  4. Evaluation

    Measured against the criteria: accuracy, quality, cost per transaction, and the cost curve at full volume. Pilot economics and production economics are different numbers.

  5. Enhance

    Fix what the evaluation exposed, then re-measure. One iteration, not an open-ended loop.

  6. Go / No-Go

    A formal decision with the evidence in front of you. We will recommend No-Go when the numbers say so — and we tell you at stage 02 or 04, not after you’ve spent the budget.

Only then do we scale and govern. Aligned to SDAIA's AI Adoption Framework and ISO/IEC 42001. A field expert commands every stage and signs off what ships.

Add Pulse to your implementation

Our AI platform doesn’t just speed up delivery. It gives your team governed AI agents that work inside your own environment — supporting implementation, executing plans, and running the operational load your people don’t have capacity for.

This is where AI adoption stops being a project and becomes a capability you operate.

See Pulse

AI Readiness & NAII Positioning

SDAIA's National AI Index assesses how ready your entity is to adopt AI, and it repeats. The question isn't whether you'll be assessed — it's whether you'll be ready.

We assess you against the NAII dimensions before SDAIA does, show the gaps in priority order, and do the work to close them.

Fixed scope. Fixed price. Typically 4–6 weeks.

AI Governance & Risk

The controls that let you say yes to AI — and prove it was governed.

In July 2026, SDAIA launched a national AI risk management framework. It sets one national method for identifying, assessing, treating and monitoring AI risk. We build it into your organisation.

The framework runs in four phases — define context and scope, identify and assess risks, treat risks, then monitor and review continuously. We deliver against all four, aligned also to SDAIA's AI Ethics Principles and Generative AI Guidelines, and internationally to NIST AI RMF and ISO/IEC 23894.

Where you want external validation, we prepare you for ISO/IEC 42001 certification — a certificate your organisation holds, whether or not we're still working together.

Fixed scope. Fixed price.

How an engagement runs

  1. 01

    Discovery call

    30 minutes. We establish whether there’s a real fit.

  2. 02

    Scoped proposal

    Fixed deliverable, fixed price, fixed date.

  3. 03

    Governed delivery

    Command → Govern → Deliver, with checkpoints you attend.

  4. 04

    Sign-off

    A senior expert puts their name on the result.

Frameworks we work to

Framework Issuer Note
National AI risk management framework SDAIA Launched July 2026
National AI Index (NAII) SDAIA Entity readiness assessment
AI Adoption Framework SDAIA
AI Ethics Principles SDAIA
Generative AI Guidelines SDAIA Government and public versions
ISO/IEC 42001 ISO/IEC AI management system — certifiable
ISO/IEC 23894 ISO/IEC AI risk management
NIST AI RMF NIST (US)
ISO/IEC 27001 ISO/IEC Information security
TOGAF The Open Group Enterprise architecture

Request a scoped proposal.

Fixed deliverable, fixed price, fixed date — with a field expert on the sign-off line.

Request a scoped proposal